Docking House
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds39
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2019-09-12
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Visitors describe walking into a place that feels well-cared for, where staff greet them warmly. Several families have mentioned how clean and well-maintained everything looks. There's a sense that residents are content here, which matters so much when you're watching someone you love adjust to care.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement60
- Food quality60
- Healthcare65
- Management & leadership72
- Resident happiness68
What inspectors found
Inspected 2019-09-12
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the August 2019 inspection. This covers care planning, staff training, GP and healthcare access, nutrition, and hydration. No specific examples of care plan quality, training content, or healthcare arrangements are described in the available published text. The home specialises in dementia care for adults over 65, which means staff training and care plan personalisation are particularly important to assess.Is this home caring?
The Caring domain was rated Good at the August 2019 inspection. This covers staff warmth, compassion, dignity, respect, and support for independence. No direct quotes from residents or relatives, and no specific inspector observations about staff interactions, are recorded in the available published text. The Caring rating is the one that matters most to families choosing a home for a parent.Is the home responsive?
The Responsive domain was rated Good at the August 2019 inspection. This domain covers how well the home responds to individual preferences, provides meaningful activities, handles complaints, and plans for end of life. No specific activity programmes, examples of individual engagement, or complaint outcomes are described in the available published text.Is the home well-led?
The Well-led domain was rated Good at the August 2019 inspection, up from Requires Improvement at the previous inspection. Mrs Sherry Louise Peel is registered as manager and Mr Raj Sehgal is the nominated individual. The improvement in this domain is significant: it suggests the home identified governance and leadership problems and addressed them. No detail about management culture, staff satisfaction, or quality monitoring systems is available in the published text.
Source: CQC inspection report →
What the evidence base says
Docking House provides residential care for people over 65, with particular experience in supporting those living with dementia. While the home cares for people with dementia, families haven't shared many specifics about the dementia support. The consistent kindness and care from staff would certainly help anyone feel more settled and secure. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Docking House achieved a Good rating across all five domains at its last inspection, an improvement from Requires Improvement, which is an encouraging trajectory. However, the published report contains very limited specific detail, so most scores reflect the general positive rating rather than direct observations or testimony.
Homes in East typically score 68–82.The three-lens summary
What families tell us
Visitors describe walking into a place that feels well-cared for, where staff greet them warmly. Several families have mentioned how clean and well-maintained everything looks. There's a sense that residents are content here, which matters so much when you're watching someone you love adjust to care.
What inspectors have recorded
The management here seems to make a real difference. One family noted it was noticeably better run than other homes they'd experienced. Staff are consistently described as not just friendly, but genuinely kind and caring in how they go about their work.
How it sits against good practice
Sometimes the simplest things matter most — staff who care, a clean environment, and families who feel genuinely welcomed when they visit.
Worth a visit
Docking House, on Station Road in Kings Lynn, was rated Good across all five inspection domains when inspectors visited in August 2019. Crucially, this was an improvement from a previous Requires Improvement rating, which tells you that the home identified its problems and addressed them. A registered manager, Mrs Sherry Louise Peel, was named in post, and a clear organisational structure was in place under ARMSCARE Limited. The main limitation of this report is the age of the inspection (August 2019) and the very limited published detail. The 2023 monitoring review noted no reason to change the rating, but that is not the same as a fresh inspection. Before visiting, call the home and ask about current staffing levels, recent changes in management or ownership, and how many permanent staff are on the dementia unit. When you visit, observe how staff greet your parent, whether the building feels calm and well-maintained, and whether residents appear settled and engaged.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Docking House measures up against the other homes you’re considering. Free account.
In Their Own Words
How Docking House describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Kind staff create a genuinely welcoming atmosphere for families
Residential home in Kings Lynn: True Peace of Mind
When families visit Docking House in Kings Lynn, they notice something reassuring — staff who genuinely seem to care. This care home specialises in supporting people over 65, including those living with dementia. What stands out here is how comfortable families feel when they visit.
Who they care for
Docking House provides residential care for people over 65, with particular experience in supporting those living with dementia.
While the home cares for people with dementia, families haven't shared many specifics about the dementia support. The consistent kindness and care from staff would certainly help anyone feel more settled and secure.
“Sometimes the simplest things matter most — staff who care, a clean environment, and families who feel genuinely welcomed when they visit.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Docking House achieved a Good rating across all five domains at its last inspection, an improvement from Requires Improvement, which is an encouraging trajectory. However, the published report contains very limited specific detail, so most scores reflect the general positive rating rather than direct observations or testimony.
Homes in East typically score 68–82.The three-lens summary
What families tell us
Visitors describe walking into a place that feels well-cared for, where staff greet them warmly. Several families have mentioned how clean and well-maintained everything looks. There's a sense that residents are content here, which matters so much when you're watching someone you love adjust to care.
What inspectors have recorded
The management here seems to make a real difference. One family noted it was noticeably better run than other homes they'd experienced. Staff are consistently described as not just friendly, but genuinely kind and caring in how they go about their work.
How it sits against good practice
Sometimes the simplest things matter most — staff who care, a clean environment, and families who feel genuinely welcomed when they visit.
Worth a visit
Docking House, on Station Road in Kings Lynn, was rated Good across all five inspection domains when inspectors visited in August 2019. Crucially, this was an improvement from a previous Requires Improvement rating, which tells you that the home identified its problems and addressed them. A registered manager, Mrs Sherry Louise Peel, was named in post, and a clear organisational structure was in place under ARMSCARE Limited. The main limitation of this report is the age of the inspection (August 2019) and the very limited published detail. The 2023 monitoring review noted no reason to change the rating, but that is not the same as a fresh inspection. Before visiting, call the home and ask about current staffing levels, recent changes in management or ownership, and how many permanent staff are on the dementia unit. When you visit, observe how staff greet your parent, whether the building feels calm and well-maintained, and whether residents appear settled and engaged.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Docking House measures up against the other homes you’re considering. Free account.
In Their Own Words
How Docking House describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Kind staff create a genuinely welcoming atmosphere for families
Residential home in Kings Lynn: True Peace of Mind
When families visit Docking House in Kings Lynn, they notice something reassuring — staff who genuinely seem to care. This care home specialises in supporting people over 65, including those living with dementia. What stands out here is how comfortable families feel when they visit.
Who they care for
Docking House provides residential care for people over 65, with particular experience in supporting those living with dementia.
While the home cares for people with dementia, families haven't shared many specifics about the dementia support. The consistent kindness and care from staff would certainly help anyone feel more settled and secure.
Management & ethos
The management here seems to make a real difference. One family noted it was noticeably better run than other homes they'd experienced. Staff are consistently described as not just friendly, but genuinely kind and caring in how they go about their work.
“Sometimes the simplest things matter most — staff who care, a clean environment, and families who feel genuinely welcomed when they visit.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
